HeyMed

HeyMed

The operating system for medical offices

Robots that help doctors and clinicians run the practice — scheduling, calendar, patient CRM, intake automation, document digitization, accounting, quotes, and messages — in one calm place.

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Doctors, clinicians, and helper robots in a medical office

Built for every specialty

Primary care, cardiology, dermatology, pediatrics, and more. HeyMed is the generic practice OS — dental offices that need ADA codes and US insurance stay on HeyDental.

  • Patient CRM & charts
  • Office calendar & scheduling
  • Intake automation & document digitization
  • Medical notes · transcribe & summarize
  • Intake auto-translate · dual-language PDFs
  • Accounting, ledger, quotes & invoices

Everything the front desk and clinicians need

One peach-washed workspace. Friendly robots. No purple “AI” dashboard.

Robot helping with clinic scheduling

Office calendar

One shared calendar for rooms, clinicians, and chairs.

  • Book rooms and clinicians on one list
  • Cut no-shows with clear day views
  • Keep the schedule honest across desks
  • Handoffs stay visible to the whole team

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Medical team with patient CRM and a helper robot

Patient CRM

Every patient in one record — not a stack of spreadsheets.

  • Visits, dependents, and insurance together
  • Notes and follow-ups on the chart
  • Searchable history for the next visit
  • Less retyping between front desk and clinicians

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Patient intake automation on a tablet with clinician and robot

Intake automation

New-patient forms that match your specialty — filled once and filed.

  • Forms tailored to the practice
  • Typed e-sign without wet ink
  • Submit files straight into the chart
  • No retyping from paper packets

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Medical notes · transcribe & summarize

Speak the visit into an iPhone; a glowing green ball turns voice into a chart note and summary.

  • Live transcription while you examine and talk
  • Visit summary when the encounter ends
  • Transcript and summary filed on the chart together
  • iPhone with a green listening ball — not a giant orb tile

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Patient filling intake in Chinese while office chart stays in English

Intake form auto-translation

Patients fill intake in their language; the chart stays in the office language.

  • Office language for forms, invoices, and the chart
  • Patient may take intake in Chinese, Spanish, and more
  • Both PDFs attach to the patient record
  • Chart fields filled in office language (e.g. Chinese → English)

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Robot digitizing patient paper documents

Patient document digitization

Scan paper packets, cards, and consents into the chart.

  • Insurance cards and consents in one place
  • Searchable attachments on the visit
  • Ready before the patient sits down
  • SAMPLE-safe handling for demos

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Clinicians reviewing accounting ledger and invoices

Accounting & ledger

Office money desk beside quotes, invoices, and payments.

  • Ledger imports and reconciliation
  • Quotes and invoices in one flow
  • Payments next to the chart
  • Reports the owner can actually read

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Doctor and robot reviewing the practice website

Practice website

A public site that books and intakes — from your office content.

  • Booking without a separate CMS project
  • Intake links that match the office
  • Generated from office markdown
  • Same peach brand patients already trust

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Clinician sending patient messages with a robot helper

Email & text messages

Confirmations, recalls, and soft nudges — calm and clinical.

  • Office name first, HeyMed secondary
  • STOP and privacy on every send
  • Patient language when they prefer it
  • Reminders without spammy tone

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Staff roles and scheduling handoffs

Staff management

Roles, desks, and handoffs so the right person owns the next step.

  • Clear ownership per swimlane
  • Desk handoffs without lost tickets
  • Roles that match how the office runs
  • Less “who has this?” chatter

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Illustrated SAMPLE 1:1 telehealth video visit

Telehealth video visits

Schedule, email a join link, admit from the waiting room, and write the outcome on the same patient record.

  • One room per visit · max two people
  • Waiting room before the video token
  • Recording off by default
  • Offices see Enabled / Disabled — never API keys

Learn more SAMPLE mocks

Illustrated PII security and privacy settings

PII · security & compliance

How we protect patient and clinic data — while HIPAA compliance for US customers is under development.

  • HIPAA compliance under development for US clinics
  • Encryption in transit and at rest · routine backups
  • Cloudflare compute & storage · Twilio SMS & telehealth
  • Stripe payments — tokens, not card numbers in our DB

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How HeyMed compares

Use this full table when you evaluate a regional on‑prem PMS, a cloud charting product, or the DIY stack many clinics already cobble together.

HeyMed Traditional on‑prem PMS Cloud PMS (SaaS) Patchwork stack
What it is One agent runtime for the practice Local Windows-style charting + schedule + ledger Browser PMS: charts, book, billing in one vendor app Best-of-breed tools glued by staff — Calendly, WhatsApp, Sheets, card readers…
Typical international setup Single product; multi-country-ready architecture Regional incumbents on clinic PCs and local IT Country-specific dental or medical SaaS Very common: booking widget + chat apps + Google Calendar + Excel + email + a separate site
Scheduling Agents book, confirm, and fill gaps Front desk drives the PMS calendar Online booking module (often limited) Calendly / SimplyBook / local booking SaaS — not tied to chart or ledger
Patient messaging Inbox + SMS/email in-product Weak or third-party Built-in SMS/WhatsApp or another vendor WhatsApp Business, Messenger, Instagram — manual triage
Telehealth / video Integrated — schedule, email join link, waiting room, 1:1 video in the same OS Rare; usually a separate Zoom / Meet link pasted into the chart Add-on or partner portal — another login for staff and patient Zoom / Google Meet / WhatsApp video — no visit record in the practice system
Website + presence Practice site + booking included Separate agency / WordPress Landing-page add-on, rarely a full site DIY site or freelancers; booking link pasted into bio
Insurance / payer ops First-class insurance agents and checks Local clearinghouse workflows where they exist Country modules; uneven Spreadsheets + phone calls to payers
Money / estimates Quotes, invoices, finance agents on modern rails Ledger inside the PMS In-app billing + local processors Stripe / SumUp / cash + Excel — no treatment-plan thread
Clinical record Practice record in the same OS Strength of legacy PMS Strength of cloud PMS Often missing or fragmented (PDF, paper, Drive)
AI / automation Agents with live tools across the office Chatbots / RPA bolted onto old screens “AI features” inside one vendor UI Zapier recipes that break when someone renames a Sheet tab
Data copies Designed to avoid shadow copies for “AI context” One local DB (+ backups you manage) Vendor cloud copy Many copies: Calendly, Meta inbox, Sheets, email, Drive
Staff load Robots own phone, book, chase, brief Humans drive every screen Humans still click most flows Humans are the integration layer
IT burden Cloud; no clinic server required Servers, updates, VPN, backups Low hardware; vendor lock-in Dozens of logins; no single admin model
Where it shines One system runs the jobs offices currently stitch together Deep clinical habit and imaging bridges Familiar “all charts online” Cheap to start; flexible per market
Where it falls short Not a clone of every local charting quirk on day one Cannot become agent-native without sidecars Still mostly staff-operated; add-ons for comms/AI No single source of truth — breaks under volume

See platform features Why HeyMed · more context

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