Feature · Messaging
Email & text messages
Confirmations, recalls, and soft nudges — calm and clinical. Office name first, STOP always in the footer.
JobWhat-like peach clinical voice with HeyMed secondary and a privacy link on every send.
Reminders, statements, and confirms share templates with booking and the money desk.
01 · Deep dive
What this feature actually is
Email & text messages is a first-class surface in the HeyMed practice OS — the same place your calendar, CRM, messages, money desk, and agents live.
Confirmations, recalls, and soft nudges — calm and clinical. Office name first, STOP always in the footer.
Clinics adopt it to retire bolt-on tools that force staff to copy context between tabs. Every screenshot on this page uses fictional Lumen SAMPLE data — no real patient information on marketing surfaces.
HeyMed keeps brand and product language simple: agent, robot, or AI — never third-party model names in owner-facing UI.
02 · How it works
From ask to done — one loop
Built as a real surface in the practice OS — not a brochure paragraph.
- 01 · Office name firstPatients see your practice — not a generic SaaS from-line.
- 02 · Email + SMS twinsShort SMS when email is too slow.
- 03 · On the patient threadMessages attach to CRM — not a shadow WhatsApp chart.
03 · In the clinic
A day with Email & text messages
How front desk, clinicians, and agents touch the same truth.
- 01Office name first
Patients see your practice — not a generic SaaS from-line.
- 02Email + SMS twins
Short SMS when email is too slow.
- 03On the patient thread
Messages attach to CRM — not a shadow WhatsApp chart.
04 · Product illustrations
See the surface
UX-style illustrations — fictional Lumen only. Each tile echoes the real product layout without photo screenshots.
05 · What you get
Included with this building block
- Lives in the same practice OS shell as schedule, CRM, and messaging
- Peach clinical UI with a robot helper on the detail page
- SAMPLE-safe demos with fictional Lumen data only
- Designed for multi-specialty medical practices — not a dental-only sidecar
- Works with waitlist → office onboarding when your clinic is ready
06 · Why clinics care
Robust, reliable, and in the same OS
- STOP + privacyEvery SMS/email footer includes opt-out and privacy.
- No clinical SMS fogStatus + portal link — not chart notes in the clear.
- Pairs with money + bookingReminders, statements, and confirms share templates.
Ready to see the full platform?
Compare approaches, browse every feature, or join the waiting list.