Insurance Center

Payer work as runbooks — not a call center you have to staff.

Eligibility, claims, coordination of benefits, appeals, and prior auth. Your team writes the steps. HeyAgents farms the work in plain language. Qualified agents — in any language — follow the runbook on the payer portal.

Join waiting list See pricing

One monitor · payer tab

Help stays on the insurance page.

Agents don’t bounce between a second screen and a Blueshield form. A HeyAgents overlay sits on the payer tab: current runbook step, Help, and a message back to the Task Manager. Collapse it to a round HA button when they need the whole form.

Payer eligibility page with the HeyAgents overlay open: runbook step, Help, and a message to the Task Manager — Open overlay — runbook, Help, and Task Manager message on the same screen as the payer form.

Same payer page with the overlay collapsed to a round HA button — Collapsed HA button — the agent stays on the payer page.

How it works

Farm the job. Follow the steps. Record the work.

Task Manager farms in plain language Your office team describes the job the way they talk — “check this patient’s eligibility before Thursday” — and the network matches someone who can follow the runbook.
Agents in any language The runbook, chat, and Help audio can travel across languages. Qualification is “can follow the steps,” not a second-shift call floor.
Recordings and transcripts Every session can come back with a recording plus a transcript, so the office can review, train, and tighten the runbook — not guess what happened on a portal.
Minute-rate work, not idle seats Work like this is priced around five cents a minute — you pay for the steps, not a call center that sits between claims.

How a practice bolts on HeyAgents: runbook, post a task, language-ready network, agent follows steps, recording, done — Bolt-on: runbook → post the task → network → follow steps → record → done.

Runbooks vs. seats

Skip the overhead of standing up a billing floor.

Traditional outsourcing still looks like hiring, training, and filling seats. Insurance Center posts discrete jobs against a written runbook and matches people (and AI agents) who can complete them.

A crowded call center compared with a runbook network of agents around the globe — Call-center overhead versus a runbook network that matches qualified agents.

Included with every office

20+ insurance check controls — not an add-on

Turn on what your payers need. Eligibility through appeals. No upgrade path. No “enterprise only.”

EligibilityClaimsCoordination of benefits AppealsPrior authDeductible remaining Annual maxWaiting periodsFrequency limits Age limitsMissing toothAlternate benefits Pre-auth requiredDowngradesNetwork status Plan typeOrtho lifetimePerio frequency Bitewing rulesFMX / panoSealant age NightguardImplant clausesCrown replacements Appeal path

Payer work as runbooks — not a call center you have to staff.

Help stays on the insurance page.

Farm the job. Follow the steps. Record the work.

Skip the overhead of standing up a billing floor.

20+ insurance check controls — not an add-on

Insurance ops that ship with the office